The Online Help Desk market was valued at US$ xx in 2023. The market for Online Help Desk is projected to grow from US$ xx million in 2024, and is projected to reach xx by 2031, at a CAGR of xx% during the forecast period. Projected and forecast revenue values are in constant U.S. dollars, unadjusted for inflation. Product values are estimated based on manufacturers' revenue.
The report offers detailed coverage of Online Help Desk industry and main market trends. The market research includes historical and forecast market data, demand, application details, price trends, and company shares of the leading Online Help Desk by geography. The report splits the market size, by volume and value, on the basis of application type and geography.
In addition to this data, the report provides insight into drivers of market demand and strategies of suppliers. Key players are profiled, and their market shares in the global Online Help Desk market are discussed.
The market is segmented by types:
Cloud-based
Web-based
It can be also divided by applications:
Large Enterprises
SME(Small and Medium-sized Enterprises)
And this report covers the historical situation, present status and the future prospects of the global Online Help Desk market for 2021-2031. In this report, we analyze global market from 5 geographies: Asia-Pacific, Europe, North America, Middle East & Africa, South America.
Finally, the report provides detailed profile and data information analysis of leading company.
Freshdesk
LiveAgent
Vision Helpdesk
ManageEngine ServiceDesk Plus
SeamlessDesk
LiveChat
Bitrix24
HelpDesk
HarmonyPSA
SysAid
SolarWinds Service Desk
Giva
BOSS Solutions
InvGate Service Desk
VIZOR
Vivantio Pro
Front
Report Includes:
- xx data tables and xx additional tables
- An overview of global Online Help Desk market
- An detailed key players analysis across regions
- Analyses of global market trends, with historical data, estimates for 2024 and projections of compound annual growth rates (CAGRs) through 2031
- Insights into regulatory and environmental developments
- Information on the supply and demand scenario and evaluation of technological and investment opportunities in the Online Help Desk market
- Profiles of major players in the industry, including Freshdesk, LiveAgent, Vision Helpdesk, ManageEngine ServiceDesk Plus, SeamlessDesk.....
Research objectives
To study and analyze the global Online Help Desk consumption (value & volume) by key regions/countries, product type and application, history data from 2019 to 2021, and Forecast to 2031.
To understand the structure of Online Help Desk market by identifying its various subsegments.
Focuses on the key global Online Help Desk manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, Porter's five forces analysis, SWOT analysis and development plans in next few years.
To analyze the Online Help Desk with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the consumption of Online Help Desk submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
Global Online Help Desk Market Report 2024, Forecast to 2031
1 Scope of the Study
1.1 Online Help Desk Introduction
1.2 Research Programs
1.3 Analysis of Macroeconomic Indicators
1.4 Years Considered
1.5 Methodology
1.6 Data Source
1.7 Research Objectives
2 Online Help Desk Industry Overview
2.1 Global Online Help Desk Market Size (Million USD) Comparison by Regions (2024-2031)
2.1.1 Online Help Desk Global Main Region Market Analysis
2.2 Market Analysis by Type
2.2.1 Cloud-based
2.2.2 Web-based
2.3 Market Analysis by Application
2.3.1 Large Enterprises
2.3.2 SME(Small and Medium-sized Enterprises)
2.4 Global Online Help Desk Revenue, Sales and Market Share by Manufacturer
2.4.1 Global Online Help Desk Sales and Market Share by Manufacturer (2019-2023)
2.4.2 Global Online Help Desk Revenue and Market Share by Manufacturer (2019-2023)
2.4.3 Global Online Help Desk Industry Concentration Ratio (CR5 and HHI)
2.4.4 Top 5 Online Help Desk Manufacturer Market Share
2.4.5 Top 10 Online Help Desk Manufacturer Market Share
2.4.6 Date of Key Manufacturers Enter into Online Help Desk Market
2.4.7 Key Manufacturers Online Help Desk Product Offered
2.4.8 Mergers & Acquisitions Planning
2.5 Online Help Desk Historical Development Overview
2.6 Market Dynamics
2.6.1 Market Opportunities
2.6.2 Market Risk
2.6.3 Market Driving Force
2.6.4 Porter's Five Forces Analysis
2.7 Coronavirus Disease 2019 (Covid-19): Online Help Desk Industry Impact
2.7.1 How the Covid-19 is Affecting the Online Help Desk Industry
2.7.2 Online Help Desk Business Impact Assessment - Covid-19
2.7.3 Market Trends and Online Help Desk Potential Opportunities in the COVID-19 Landscape
2.7.4 Measures / Proposal against Covid-19
3 Related Market Analysis
3.1 Related Market Overview
3.2 Macro Analysis of Upstream Markets
3.3 Key Players in Related Markets
3.4 Related Markets Trend Analysis
4 Global Online Help Desk Market Size Categorized by Regions
4.1 Global Online Help Desk Revenue and Market Share by Regions
4.1.1 Global Online Help Desk Sales and Market Share by Regions (2019-2023)
4.1.2 Global Online Help Desk Revenue and Market Share by Regions (2019-2023)
4.2 Europe Online Help Desk Revenue and Growth Rate (2019-2023)
4.3 APAC Online Help Desk Revenue and Growth Rate (2019-2023)
4.4 North America Online Help Desk Revenue and Growth Rate (2019-2023)
4.5 South America Online Help Desk Revenue and Growth Rate (2019-2023)
4.6 Middle East & Africa Online Help Desk Revenue and Growth Rate (2019-2023)
5 Europe Online Help Desk Market Size Categorized by Countries
5.1 Europe Online Help Desk Revenue and Market Share by Countries
5.1.1 Europe Online Help Desk Revenue by Countries (2019-2023)
5.1.2 Germany Online Help Desk Revenue and Growth Rate (2019-2023)
5.1.3 UK Online Help Desk Revenue and Growth Rate (2019-2023)
5.1.4 France Online Help Desk Revenue and Growth Rate (2019-2023)
5.1.5 Russia Online Help Desk Revenue and Growth Rate (2019-2023)
5.1.6 Italy Online Help Desk Revenue and Growth Rate (2019-2023)
5.1.7 Spain Online Help Desk Revenue and Growth Rate (2019-2023)
5.2 Europe Online Help Desk Revenue (Value) by Manufacturers (2019-2023)
5.3 Europe Online Help Desk Revenue and Market Share by Type (2019-2023)
5.4 Europe Online Help Desk Revenue and Market Share by Application (2019-2023)
6 Asia-Pacific Online Help Desk Market Size Categorized by Countries
6.1 Asia-Pacific Online Help Desk Revenue and Market Share by Countries
6.1.1 Asia-Pacific Online Help Desk Revenue by Countries (2019-2023)
6.1.2 China Online Help Desk Revenue and Growth Rate (2019-2023)
6.1.3 Japan Online Help Desk Revenue and Growth Rate (2019-2023)
6.1.4 Korea Online Help Desk Revenue and Growth Rate (2019-2023)
6.1.5 India Online Help Desk Revenue and Growth Rate (2019-2023)
6.1.6 Southeast Asia Online Help Desk Revenue and Growth Rate (2019-2023)
6.1.7 Australia Online Help Desk Revenue and Growth Rate (2019-2023)
6.2 Asia-Pacific Online Help Desk Revenue (Value) by Players (2019-2023)
6.3 Asia-Pacific Online Help Desk Revenue and Market Share by Type (2019-2023)
6.4 Asia-Pacific Online Help Desk Revenue and Market Share by Application (2019-2023)
7 North America Online Help Desk Market Size Categorized by Countries
7.1 North America Online Help Desk Revenue and Market Share by Countries
7.1.1 North America Online Help Desk Revenue by Countries (2019-2023)
7.1.2 United States Online Help Desk Revenue and Growth Rate (2019-2023)
7.1.3 Canada Online Help Desk Revenue and Growth Rate (2019-2023)
7.1.4 Mexico Online Help Desk Revenue and Growth Rate (2019-2023)
7.2 North America Online Help Desk Revenue (Value) by Players (2019-2023)
7.3 North America Online Help Desk Revenue and Market Share by Type (2019-2023)
7.4 North America Online Help Desk Revenue and Market Share by Application (2019-2023)
8 South America Online Help Desk Market Size Categorized by Countries
8.1 South America Online Help Desk Revenue and Market Share by Countries
8.1.1 South America Online Help Desk Revenue by Countries (2019-2023)
8.1.2 Brazil Online Help Desk Revenue and Growth Rate (2019-2023)
8.2 South America Online Help Desk Revenue (Value) by Players (2019-2023)
8.3 South America Online Help Desk Revenue and Market Share by Type (2019-2023)
8.4 South America Online Help Desk Revenue and Market Share by Application (2019-2023)
9 Middle East and Africa Online Help Desk Market Size Categorized by Countries
9.1 Middle East and Africa Online Help Desk Revenue and Market Share by Countries
9.1.1 Middle East and Africa Online Help Desk Revenue by Countries (2019-2023)
9.1.2 GCC Countries Online Help Desk Revenue and Growth Rate (2019-2023)
9.1.3 Turkey Online Help Desk Revenue and Growth Rate (2019-2023)
9.1.4 Egypt Online Help Desk Revenue and Growth Rate (2019-2023)
9.1.5 South Africa Online Help Desk Revenue and Growth Rate (2019-2023)
9.2 Middle East and Africa Online Help Desk Revenue (Value) by Players (2019-2023)
9.3 Middle East and Africa Online Help Desk Revenue and Market Share by Type (2019-2023)
9.4 Middle East and Africa Online Help Desk Revenue and Market Share by Application (2019-2023)
10 Global Online Help Desk Market Segment by Type
10.1 Global Online Help Desk Revenue and Market Share by Type (2019-2023)
10.2 Global Online Help Desk Market Forecast by Type (2024-2031)
10.3 Cloud-based Revenue Growth Rate
10.4 Web-based Revenue Growth Rate
11 Global Online Help Desk Market Segment by Application
11.1 Global Online Help Desk Revenue Market Share by Application (2019-2023)
11.2 Global Online Help Desk Market Forecast by Application (2024-2031)
11.3 Large Enterprises Revenue Growth Rate (2021-2031)
11.4 SME(Small and Medium-sized Enterprises) Revenue Growth Rate (2021-2031)
12 Market Forecast for Online Help Desk
12.1 Global Online Help Desk Market Size Forecast (2024-2031)
12.2 Online Help Desk Market Forecast by Regions (2024-2031)
12.3 Europe Online Help Desk Revenue Market Forecast (2024-2031)
12.4 APAC Online Help Desk Revenue Market Forecast (2024-2031)
12.5 North America Online Help Desk Revenue Market Forecast (2024-2031)
12.6 South America Online Help Desk Revenue Market Forecast (2024-2031)
12.7 Middle East & Africa Online Help Desk Revenue Market Forecast (2024-2031)
13 Analysis of Online Help Desk Industry Key Vendors
13.1 Freshdesk
13.1.1 Company Details
13.1.2 Product Information
13.1.3 Freshdesk Online Help Desk Revenue and Gross Margin (2019-2023)
13.1.4 Main Business Overview
13.1.5 Freshdesk News
13.2 LiveAgent
13.2.1 Company Details
13.2.2 Product Information
13.2.3 LiveAgent Online Help Desk Revenue and Gross Margin (2019-2023)
13.2.4 Main Business Overview
13.2.5 LiveAgent News
13.3 Vision Helpdesk
13.3.1 Company Details
13.3.2 Product Information
13.3.3 Vision Helpdesk Online Help Desk Revenue and Gross Margin (2019-2023)
13.3.4 Main Business Overview
13.3.5 Vision Helpdesk News
13.4 ManageEngine ServiceDesk Plus
13.4.1 Company Details
13.4.2 Product Information
13.4.3 ManageEngine ServiceDesk Plus Online Help Desk Revenue and Gross Margin (2019-2023)
13.4.4 Main Business Overview
13.4.5 ManageEngine ServiceDesk Plus News
13.5 SeamlessDesk
13.5.1 Company Details
13.5.2 Product Information
13.5.3 SeamlessDesk Online Help Desk Revenue and Gross Margin (2019-2023)
13.5.4 Main Business Overview
13.5.5 SeamlessDesk News
13.6 LiveChat
13.6.1 Company Details
13.6.2 Product Information
13.6.3 LiveChat Online Help Desk Revenue and Gross Margin (2019-2023)
13.6.4 Main Business Overview
13.6.5 LiveChat News
13.7 Bitrix24
13.7.1 Company Details
13.7.2 Product Information
13.7.3 Bitrix24 Online Help Desk Revenue and Gross Margin (2019-2023)
13.7.4 Main Business Overview
13.7.5 Bitrix24 News
13.8 HelpDesk
13.8.1 Company Details
13.8.2 Product Information
13.8.3 HelpDesk Online Help Desk Revenue and Gross Margin (2019-2023)
13.8.4 Main Business Overview
13.8.5 HelpDesk News
13.9 HarmonyPSA
13.9.1 Company Details
13.9.2 Product Information
13.9.3 HarmonyPSA Online Help Desk Revenue and Gross Margin (2019-2023)
13.9.4 Main Business Overview
13.9.5 HarmonyPSA News
13.10 SysAid
13.10.1 Company Details
13.10.2 Product Information
13.10.3 SysAid Online Help Desk Revenue and Gross Margin (2019-2023)
13.10.4 Main Business Overview
13.10.5 SysAid News
13.11 SolarWinds Service Desk
13.11.1 Company Details
13.11.2 Product Information
13.11.3 SolarWinds Service Desk Online Help Desk Revenue and Gross Margin (2019-2023)
13.11.4 Main Business Overview
13.11.5 SolarWinds Service Desk News
13.12 Giva
13.12.1 Company Details
13.12.2 Product Information
13.12.3 Giva Online Help Desk Revenue and Gross Margin (2019-2023)
13.12.4 Main Business Overview
13.12.5 Giva News
13.13 BOSS Solutions
13.13.1 Company Details
13.13.2 Product Information
13.13.3 BOSS Solutions Online Help Desk Revenue and Gross Margin (2019-2023)
13.13.4 Main Business Overview
13.13.5 BOSS Solutions News
13.14 InvGate Service Desk
13.14.1 Company Details
13.14.2 Product Information
13.14.3 InvGate Service Desk Online Help Desk Revenue and Gross Margin (2019-2023)
13.14.4 Main Business Overview
13.14.5 InvGate Service Desk News
13.15 VIZOR
13.15.1 Company Details
13.15.2 Product Information
13.15.3 VIZOR Online Help Desk Revenue and Gross Margin (2019-2023)
13.15.4 Main Business Overview
13.15.5 VIZOR News
13.16 Vivantio Pro
13.16.1 Company Details
13.16.2 Product Information
13.16.3 Vivantio Pro Online Help Desk Revenue and Gross Margin (2019-2023)
13.16.4 Main Business Overview
13.16.5 Vivantio Pro News
13.17 Front
13.17.1 Company Details
13.17.2 Product Information
13.17.3 Front Online Help Desk Revenue and Gross Margin (2019-2023)
13.17.4 Main Business Overview
13.17.5 Front News
14 Research Findings and Conclusion
15 Appendix