The Customer Self-Service Software market was valued at US$ xx in 2023. The market for Customer Self-Service Software is projected to grow from US$ xx million in 2024, and is projected to reach xx by 2031, at a CAGR of xx% during the forecast period. Projected and forecast revenue values are in constant U.S. dollars, unadjusted for inflation. Product values are estimated based on manufacturers' revenue.
The report offers detailed coverage of Customer Self-Service Software industry and main market trends. The market research includes historical and forecast market data, demand, application details, price trends, and company shares of the leading Customer Self-Service Software by geography. The report splits the market size, by volume and value, on the basis of application type and geography.
In addition to this data, the report provides insight into drivers of market demand and strategies of suppliers. Key players are profiled, and their market shares in the global Customer Self-Service Software market are discussed.
The market is segmented by types:
Cloud Based
Web Based
It can be also divided by applications:
Large Enterprises
SMEs
And this report covers the historical situation, present status and the future prospects of the global Customer Self-Service Software market for 2021-2031. In this report, we analyze global market from 5 geographies: Asia-Pacific, Europe, North America, Middle East & Africa, South America.
Finally, the report provides detailed profile and data information analysis of leading company.
Zendesk
Zoho
Freshdesk
Salesforce
LiveAgent
TeamSupport
Helpshift
Wix Answers
Whatfix
Jira Service Desk
HubSpot
Help Scout
Re:amaze
Kayako
WalkMe
Ada
Oracle Service Cloud (formerly RightNow)
LiveHelpNow
Report Includes:
- xx data tables and xx additional tables
- An overview of global Customer Self-Service Software market
- An detailed key players analysis across regions
- Analyses of global market trends, with historical data, estimates for 2024 and projections of compound annual growth rates (CAGRs) through 2031
- Insights into regulatory and environmental developments
- Information on the supply and demand scenario and evaluation of technological and investment opportunities in the Customer Self-Service Software market
- Profiles of major players in the industry, including Zendesk, Zoho, Freshdesk, Salesforce, LiveAgent.....
Research objectives
To study and analyze the global Customer Self-Service Software consumption (value & volume) by key regions/countries, product type and application, history data from 2019 to 2021, and Forecast to 2031.
To understand the structure of Customer Self-Service Software market by identifying its various subsegments.
Focuses on the key global Customer Self-Service Software manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, Porter's five forces analysis, SWOT analysis and development plans in next few years.
To analyze the Customer Self-Service Software with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the consumption of Customer Self-Service Software submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
Global Customer Self-Service Software Market Report 2024, Forecast to 2031
1 Scope of the Study
1.1 Customer Self-Service Software Introduction
1.2 Research Programs
1.3 Analysis of Macroeconomic Indicators
1.4 Years Considered
1.5 Methodology
1.6 Data Source
1.7 Research Objectives
2 Customer Self-Service Software Industry Overview
2.1 Global Customer Self-Service Software Market Size (Million USD) Comparison by Regions (2024-2031)
2.1.1 Customer Self-Service Software Global Main Region Market Analysis
2.2 Market Analysis by Type
2.2.1 Cloud Based
2.2.2 Web Based
2.3 Market Analysis by Application
2.3.1 Large Enterprises
2.3.2 SMEs
2.4 Global Customer Self-Service Software Revenue, Sales and Market Share by Manufacturer
2.4.1 Global Customer Self-Service Software Sales and Market Share by Manufacturer (2019-2023)
2.4.2 Global Customer Self-Service Software Revenue and Market Share by Manufacturer (2019-2023)
2.4.3 Global Customer Self-Service Software Industry Concentration Ratio (CR5 and HHI)
2.4.4 Top 5 Customer Self-Service Software Manufacturer Market Share
2.4.5 Top 10 Customer Self-Service Software Manufacturer Market Share
2.4.6 Date of Key Manufacturers Enter into Customer Self-Service Software Market
2.4.7 Key Manufacturers Customer Self-Service Software Product Offered
2.4.8 Mergers & Acquisitions Planning
2.5 Customer Self-Service Software Historical Development Overview
2.6 Market Dynamics
2.6.1 Market Opportunities
2.6.2 Market Risk
2.6.3 Market Driving Force
2.6.4 Porter's Five Forces Analysis
2.7 Coronavirus Disease 2019 (Covid-19): Customer Self-Service Software Industry Impact
2.7.1 How the Covid-19 is Affecting the Customer Self-Service Software Industry
2.7.2 Customer Self-Service Software Business Impact Assessment - Covid-19
2.7.3 Market Trends and Customer Self-Service Software Potential Opportunities in the COVID-19 Landscape
2.7.4 Measures / Proposal against Covid-19
3 Related Market Analysis
3.1 Related Market Overview
3.2 Macro Analysis of Upstream Markets
3.3 Key Players in Related Markets
3.4 Related Markets Trend Analysis
4 Global Customer Self-Service Software Market Size Categorized by Regions
4.1 Global Customer Self-Service Software Revenue and Market Share by Regions
4.1.1 Global Customer Self-Service Software Sales and Market Share by Regions (2019-2023)
4.1.2 Global Customer Self-Service Software Revenue and Market Share by Regions (2019-2023)
4.2 Europe Customer Self-Service Software Revenue and Growth Rate (2019-2023)
4.3 APAC Customer Self-Service Software Revenue and Growth Rate (2019-2023)
4.4 North America Customer Self-Service Software Revenue and Growth Rate (2019-2023)
4.5 South America Customer Self-Service Software Revenue and Growth Rate (2019-2023)
4.6 Middle East & Africa Customer Self-Service Software Revenue and Growth Rate (2019-2023)
5 Europe Customer Self-Service Software Market Size Categorized by Countries
5.1 Europe Customer Self-Service Software Revenue and Market Share by Countries
5.1.1 Europe Customer Self-Service Software Revenue by Countries (2019-2023)
5.1.2 Germany Customer Self-Service Software Revenue and Growth Rate (2019-2023)
5.1.3 UK Customer Self-Service Software Revenue and Growth Rate (2019-2023)
5.1.4 France Customer Self-Service Software Revenue and Growth Rate (2019-2023)
5.1.5 Russia Customer Self-Service Software Revenue and Growth Rate (2019-2023)
5.1.6 Italy Customer Self-Service Software Revenue and Growth Rate (2019-2023)
5.1.7 Spain Customer Self-Service Software Revenue and Growth Rate (2019-2023)
5.2 Europe Customer Self-Service Software Revenue (Value) by Manufacturers (2019-2023)
5.3 Europe Customer Self-Service Software Revenue and Market Share by Type (2019-2023)
5.4 Europe Customer Self-Service Software Revenue and Market Share by Application (2019-2023)
6 Asia-Pacific Customer Self-Service Software Market Size Categorized by Countries
6.1 Asia-Pacific Customer Self-Service Software Revenue and Market Share by Countries
6.1.1 Asia-Pacific Customer Self-Service Software Revenue by Countries (2019-2023)
6.1.2 China Customer Self-Service Software Revenue and Growth Rate (2019-2023)
6.1.3 Japan Customer Self-Service Software Revenue and Growth Rate (2019-2023)
6.1.4 Korea Customer Self-Service Software Revenue and Growth Rate (2019-2023)
6.1.5 India Customer Self-Service Software Revenue and Growth Rate (2019-2023)
6.1.6 Southeast Asia Customer Self-Service Software Revenue and Growth Rate (2019-2023)
6.1.7 Australia Customer Self-Service Software Revenue and Growth Rate (2019-2023)
6.2 Asia-Pacific Customer Self-Service Software Revenue (Value) by Players (2019-2023)
6.3 Asia-Pacific Customer Self-Service Software Revenue and Market Share by Type (2019-2023)
6.4 Asia-Pacific Customer Self-Service Software Revenue and Market Share by Application (2019-2023)
7 North America Customer Self-Service Software Market Size Categorized by Countries
7.1 North America Customer Self-Service Software Revenue and Market Share by Countries
7.1.1 North America Customer Self-Service Software Revenue by Countries (2019-2023)
7.1.2 United States Customer Self-Service Software Revenue and Growth Rate (2019-2023)
7.1.3 Canada Customer Self-Service Software Revenue and Growth Rate (2019-2023)
7.1.4 Mexico Customer Self-Service Software Revenue and Growth Rate (2019-2023)
7.2 North America Customer Self-Service Software Revenue (Value) by Players (2019-2023)
7.3 North America Customer Self-Service Software Revenue and Market Share by Type (2019-2023)
7.4 North America Customer Self-Service Software Revenue and Market Share by Application (2019-2023)
8 South America Customer Self-Service Software Market Size Categorized by Countries
8.1 South America Customer Self-Service Software Revenue and Market Share by Countries
8.1.1 South America Customer Self-Service Software Revenue by Countries (2019-2023)
8.1.2 Brazil Customer Self-Service Software Revenue and Growth Rate (2019-2023)
8.2 South America Customer Self-Service Software Revenue (Value) by Players (2019-2023)
8.3 South America Customer Self-Service Software Revenue and Market Share by Type (2019-2023)
8.4 South America Customer Self-Service Software Revenue and Market Share by Application (2019-2023)
9 Middle East and Africa Customer Self-Service Software Market Size Categorized by Countries
9.1 Middle East and Africa Customer Self-Service Software Revenue and Market Share by Countries
9.1.1 Middle East and Africa Customer Self-Service Software Revenue by Countries (2019-2023)
9.1.2 GCC Countries Customer Self-Service Software Revenue and Growth Rate (2019-2023)
9.1.3 Turkey Customer Self-Service Software Revenue and Growth Rate (2019-2023)
9.1.4 Egypt Customer Self-Service Software Revenue and Growth Rate (2019-2023)
9.1.5 South Africa Customer Self-Service Software Revenue and Growth Rate (2019-2023)
9.2 Middle East and Africa Customer Self-Service Software Revenue (Value) by Players (2019-2023)
9.3 Middle East and Africa Customer Self-Service Software Revenue and Market Share by Type (2019-2023)
9.4 Middle East and Africa Customer Self-Service Software Revenue and Market Share by Application (2019-2023)
10 Global Customer Self-Service Software Market Segment by Type
10.1 Global Customer Self-Service Software Revenue and Market Share by Type (2019-2023)
10.2 Global Customer Self-Service Software Market Forecast by Type (2024-2031)
10.3 Cloud Based Revenue Growth Rate
10.4 Web Based Revenue Growth Rate
11 Global Customer Self-Service Software Market Segment by Application
11.1 Global Customer Self-Service Software Revenue Market Share by Application (2019-2023)
11.2 Global Customer Self-Service Software Market Forecast by Application (2024-2031)
11.3 Large Enterprises Revenue Growth Rate (2015-2025)
11.4 SMEs Revenue Growth Rate (2015-2025)
12 Market Forecast for Customer Self-Service Software
12.1 Global Customer Self-Service Software Market Size Forecast (2024-2031)
12.2 Customer Self-Service Software Market Forecast by Regions (2024-2031)
12.3 Europe Customer Self-Service Software Revenue Market Forecast (2024-2031)
12.4 APAC Customer Self-Service Software Revenue Market Forecast (2024-2031)
12.5 North America Customer Self-Service Software Revenue Market Forecast (2024-2031)
12.6 South America Customer Self-Service Software Revenue Market Forecast (2024-2031)
12.7 Middle East & Africa Customer Self-Service Software Revenue Market Forecast (2024-2031)
13 Analysis of Customer Self-Service Software Industry Key Vendors
13.1 Zendesk
13.1.1 Company Details
13.1.2 Product Information
13.1.3 Zendesk Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.1.4 Main Business Overview
13.1.5 Zendesk News
13.2 Zoho
13.2.1 Company Details
13.2.2 Product Information
13.2.3 Zoho Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.2.4 Main Business Overview
13.2.5 Zoho News
13.3 Freshdesk
13.3.1 Company Details
13.3.2 Product Information
13.3.3 Freshdesk Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.3.4 Main Business Overview
13.3.5 Freshdesk News
13.4 Salesforce
13.4.1 Company Details
13.4.2 Product Information
13.4.3 Salesforce Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.4.4 Main Business Overview
13.4.5 Salesforce News
13.5 LiveAgent
13.5.1 Company Details
13.5.2 Product Information
13.5.3 LiveAgent Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.5.4 Main Business Overview
13.5.5 LiveAgent News
13.6 TeamSupport
13.6.1 Company Details
13.6.2 Product Information
13.6.3 TeamSupport Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.6.4 Main Business Overview
13.6.5 TeamSupport News
13.7 Helpshift
13.7.1 Company Details
13.7.2 Product Information
13.7.3 Helpshift Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.7.4 Main Business Overview
13.7.5 Helpshift News
13.8 Wix Answers
13.8.1 Company Details
13.8.2 Product Information
13.8.3 Wix Answers Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.8.4 Main Business Overview
13.8.5 Wix Answers News
13.9 Whatfix
13.9.1 Company Details
13.9.2 Product Information
13.9.3 Whatfix Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.9.4 Main Business Overview
13.9.5 Whatfix News
13.10 Jira Service Desk
13.10.1 Company Details
13.10.2 Product Information
13.10.3 Jira Service Desk Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.10.4 Main Business Overview
13.10.5 Jira Service Desk News
13.11 HubSpot
13.11.1 Company Details
13.11.2 Product Information
13.11.3 HubSpot Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.11.4 Main Business Overview
13.11.5 HubSpot News
13.12 Help Scout
13.12.1 Company Details
13.12.2 Product Information
13.12.3 Help Scout Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.12.4 Main Business Overview
13.12.5 Help Scout News
13.13 Re:amaze
13.13.1 Company Details
13.13.2 Product Information
13.13.3 Re:amaze Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.13.4 Main Business Overview
13.13.5 Re:amaze News
13.14 Kayako
13.14.1 Company Details
13.14.2 Product Information
13.14.3 Kayako Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.14.4 Main Business Overview
13.14.5 Kayako News
13.15 WalkMe
13.15.1 Company Details
13.15.2 Product Information
13.15.3 WalkMe Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.15.4 Main Business Overview
13.15.5 WalkMe News
13.16 Ada
13.16.1 Company Details
13.16.2 Product Information
13.16.3 Ada Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.16.4 Main Business Overview
13.16.5 Ada News
13.17 Oracle Service Cloud (formerly RightNow)
13.17.1 Company Details
13.17.2 Product Information
13.17.3 Oracle Service Cloud (formerly RightNow) Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.17.4 Main Business Overview
13.17.5 Oracle Service Cloud (formerly RightNow) News
13.18 LiveHelpNow
13.18.1 Company Details
13.18.2 Product Information
13.18.3 LiveHelpNow Customer Self-Service Software Revenue and Gross Margin (2019-2023)
13.18.4 Main Business Overview
13.18.5 LiveHelpNow News
14 Research Findings and Conclusion
15 Appendix